How do I register for the online auction?
Where are you located?
We have two locations that run two separate auctions each month.
Please ensure you know which auction you are participating in prior to bidding. Location is clearly marked on the login page and on the catalogue page.
Can I come and see the items on auction before I place my bid?
Yes, you can. In fact we encourage this. Prior to each auction, we offer preview days. Please check our website for dates and times as they do vary but note that we are always closed on Sundays.
What are the sizes of doors, kitchens, vanities, lumber etc.?
Sizes are available in the size box of the description. If you are not seeing this please click the EXPAND arrow to view the full information.
Can I test drive the vehicles?
You cannot drive a vehicle on the lot. You can start it, reverse it and move it forward within the parked spot. We have a key truck that houses all the vehicle keys on our lot. Speak to our friendly staff and they will gladly assist you.
Can I start smaller equipment stored in the warehouse (i.e., generators, forklifts, chainsaws, etc.)?
Yes, however you must ask warehouse staff for assistance before doing so.
How do I bid?
Each lot in the auction has a clearly marked bidding window. Once you are registered for the auction there are a few ways to bid:
Why is the closing time extended when I bid?
This is called a soft close, or bid extension. During the final 2 minutes of a lot, if a bid is placed the timer will automatically add another 60 seconds to the lot. This occurs each time a bid is placed during this final period. Once there are no more bids the timer will countdown and the lot will close.
I am the highest bidder, now what?
If you are the winning bidder, once your item has closed, sit tight. Once the auction has closed/ended for the day, an invoice will be generated and emailed to email address you used when you registered for the auction. Please note, these invoices come from a bryansfarm.com email address, which is separate from the bid notifications coming from hibid.com. If you do not see your invoice the following morning please check your junk folder prior to contacting the office. Pick up and payment times are on the auction page of our website.
Can my purchase be shipped to me?
We to offer a third party shipping service. For pricing and delivery locations click here: https://bryansfarm.com/auctions/delivery-service.html
Can you ship between your locations?
We cannot do this but if you require your item shipped we have a third party delivery service that might be able to help you out. For information follow the link https://bryansfarm.com/auctions/delivery-service.html
When can I pick up my purchase?
Payment and pick up begin the day after the auction. Please visit the auction page for the payment and pick up schedule for each auction. This information is also included in the email with your invoice.
I’ve purchased a vehicle, can I drive it home?
Once the invoice has been paid in full you have a few options. You can drive the vehicle out with a dealer plate (this must be supplied by you, Bryan’s DOES NOT supply dealer plates). If the vehicle is in a FIT status Bryan’s can supply temporary plates for a fee of $80.00. Insurance company name and policy number along driver’s license and or RIN number must be supplied for Service Ontario to issue temporary plates. Temporary plates can take UP TO two business days. They cannot be added once ownership transfer has been completed, and they are not available on all vehicles. Please contact the payment office for more information regarding temporary plates). Or, you may have the vehicle towed out. Please keep in mind that all vehicles are sold AS IS, and have not received a mechanical inspection.
I’ve purchased a vehicle, how long before my ownership is ready?
Once your invoice has been paid in full, and all necessary information is provided (i.e., driver’s license number) the ownership transfer can take up to six business days. This is dependent on how busy the MTO (Service Ontario) office is at the time.
If you have purchased temporary plates, this will take up to four business days dependent on the MTO, and you will be contacted by a Bryan’s staff member when your plates are ready. All ownerships along with temporary plates will be in the payment office during payment and pickup times.
Are pets allowed on your premises?
Out of respect for the safety of pets, as well as workers and customers, Bryan’s does not allow pets onsite. We run a very busy equipment yard and warehouse with several hazards and risks. Service Animals are always welcome.
I placed a bid, won and now I don’t want the item. Can I change my mind?
Entering a bid with Bryan’s Auction is entering into a binding contract in which you are obligated to pay for and remove your purchases. This is clearly outlined in our terms and conditions upon registration, and can be viewed at any time: https://www.bryansfarm.com/auctions/terms-and-conditions.html
How do I pay for my item?
We accept Visa, Mastercard, Bank Draft, Etransfer, Wire Transfer, Cash up to $1500.00
Bank Draft made payable to Bryan’s Auction Services Ltd.
E-transfer sent to firstname.lastname@example.org
Are there any fees I need to be aware of?
Yes. A thirteen percent (13%) buyer’s premium is in effect on all items at every Bryan’s auction sale. A 3% DISCOUNT to the buyer’s premium will apply for those invoice(s) paid in full by Bank Draft, Debit, Wire Transfer, or E-transfer. Please note that the buyer’s premium is a taxable service.
Why did my bid not go through in the last 2 minutes?
It is likely that this occurred because you were bidding from your watch list. You cannot bid from your watch list when the auction is down to the wire. Please ensure you are bidding in the live catalogue during the closing of the auction
Does Bryan’s assist in the loading process once I’ve purchased an item?
Bryan’s does not hand load any item. Please ensure you are bringing adequate help with you to hand load all items (doors, kitchens, vanities etc.) Bryan’s will machine load items as long as it is safe to do so. All loading must be completed by 5 p.m. during weekdays, NO LOADING AFTER DARK.
Do we provide equipment to load heavy lots/items (i.e., skid of hardwood, tile, toolbox etc.)?
Yes, provided the customer brought the right vehicle for safe load. Bryan’s staff can decline loading if deemed unsafe.
I have paid for my items but I can’t fit everything on my truck in one trip. Can I come back for the rest of the pieces another day?
Yes, as long as it is during our scheduled load out days, and hours, you can make as many trips as necessary. Your release will be left with the gate attendant when you leave, for access to continue loading upon your return. Please note any trips outside of our posted load out schedule will require prior approval from the yard or warehouse managers.
I have paid for my item, but am unable to come and get it, can someone else come for me?
Yes. To make this faster for everyone please call the Payment Office and leave the name of the person coming to pick up for you. The person coming to pick up will be required to have identification with them to note who picked up for you.
I paid for my item, but forgot to pick it up, or was unable to pick it up within the posted time frame, now what?
All items paid for and not removed are subject to storage fees, and considered forfeit after 14 days from the last date of pick up.